Frequently Asked Questions
The bolts supplied are too short or too long for my brand of TV. What can I do?
There are hundreds of different TV models available in the market, and we cover the most popular TVs with the supplied hardware kit in every Crest TV mount. Try using the nylon or plastic spacers with longer bolts provided.
The TV manufacturers' website will usually list the recommended VESA pattern and bolt size to suit your specific TV. If the bolts and spacers we supply do not fit, ask your local hardware store to assist you in finding suitable mounting bolts. All Australian TVs should be using metric threads. However, some models come to Australia with imperial or American fine threads.
My TV has 2 mounting holes and not 4. What do I do?
If you have an older TV with 2 mounting holes, you will need to buy a mounting adaptor plate to suit today’s modern VESA mounting patterns. This adaptor attaches to the back of the TV and provides four mounting holes to fit a VESA pattern mounting solution.
My house studs are metal, not wood. Can I use the provided mounting screws?
Unfortunately, the screws and bolts we provide in our hardware kit are designed for timber and masonry mounting solutions and not metal studs. You will need to speak with your local hardware store to assist you in finding the right solution.
Can I get a copy of the user manual before I make a purchase decision?
Yes, all the wall mount user manuals can be found on the associated product pages under the user manuals section.
How far will the TV mount sit out from the wall?
The details regarding size, weight, extension type and distance from the wall are listed on the product page under specifications, on the back of the packaging or in the user manual.
Why is the TV mount tight to move?
Generally, the bracket is tightened during the manufacturing process. The brackets that have been tightened can usually also be loosened. It is better for the bracket to be a little tighter than looser, but you are able to get the type of movement you want by adjusting the tightness. Refer to the user manual via the product page to understand which bolts to loosen.
Will a TV mount work on a curved TV?
Yes, you can still mount a curved TV, it will just require the use of spacers and longer bolts (supplied) to accommodate the curve of the TV.
My TV mount is level, but my TV is not?
Refer to the user manual for more details on how to level your TV mount. These can be found on the product pages under documents and downloads.
My TV is larger than the TV mount is designed for?
The most crucial factor is the weight load and mounting pattern of the TV. If your TV is equal to, or less than the weight recommendation of the bracket and it fits the VESA pattern on the back of your TV, then you can use the mount with the larger size TV. It is recommended to use a mount designed for your TV size.
My power board might be faulty?
The first step to identify whether your board is faulty or not, is to reset the overload switch on your power board by pressing the button typically found on one end of the board. If the board has been reset and continues not to work, then check to see if the product is faulty by plugging into another power source.
An overload in the power board occurs when you have products that are drawing more power than 2400 Watts. An example of this is using a microwave while using a 4 slice toaster simultaneously, and this could be enough to “trip” the overload switch. In which case, you should plug each device into a different power source. If your power board is not being reset after pressing the overload button, cease using the power board and return the board to your place of purchase with the proof of purchase for inspection.
If you require more information about the product, locate the model number on the back of the power board and search our website using the model number. If you require further assistance, please contact our customer service team on 1800 812 261 or message us.
What do the grounded and surge-protected lights mean?
If both lights are on (Either both green or green and red), the power board is functioning correctly. If one turns off, then the board isn’t protecting your equipment and should be inspected.
What is the meaning of Joule, and are higher Joules better?
The Joule rating on a power board or adaptor refers to the level of surge protection. A Joule is a measure of energy absorption in this context. The higher the number, the larger the capability of the surge protection module in the power board to absorb large electrical power surges.
Why isn’t my mouse connecting to my computer?
First, check the batteries are inserted correctly. Then unplug the wireless receiver and re-insert it. You should see a notification on the computer recognising the receiver is working. If the mouse still doesn’t work, try it on another device. Failing that, please return the device to the store of purchase for further inspection.
Does the wireless mouse require a driver?
The latest Windows or Mac iOS operating systems are designed to work with our peripherals without the need to install any software. Unfortunately, we do not provide drivers to suit older operating systems such as Windows XP or older.
My USB hub is not charging my device?
The USB hub is primarily suitable for peripherals such as keyboard, mice and data transferring. Please try removing any large devices or appliances and see if the issue is resolved. Your device might require more power than the hub is designed to output. Refer to the USB port output under specification on the product page; it might be that it is not suitable for the charging requirements of your device.
My device isn’t reading my SD card?
Check the SD card is inserted correctly. Ensure the pins on the SD card and the card reader are facing each other. Double-check that your SD card isn’t another type of card, as they can easily be confused with the Sony Camera Memory Stick PRO Duo cards.
Why isn't my TV working with my indoor antenna?
Follow the below instructions to decide the best course of action:
1. Verify that all connections have been made and your antenna is plugged into a digital TV.
2. Go into your TV settings and run the TV autotune for “Digital TV”, not “Analogue”.
3. If you don’t receive a good signal, then check www.myswitch.digitalready.gov.au to understand where your closest TV transmission tower is located and point your antenna in that direction.
4. Retune or autotune your digital TV after redirecting the antenna. Each time you change the direction of the antenna, run the autotune again.
5. Things to watch out for:
- If you live more than 30km from the tower and there are hills or other obstructions in the way, you may need to change the indoor antenna for a roof-mounted outdoor antenna system.
- If you live less than 30km from the TV transmission tower and there are hills or other obstructions in the way, you may need to go to a stronger indoor antenna in our range.
- If you live within 10km of the TV transmission tower, you may be suffering from signal overload. If this occurs, please switch off the power to the signal booster or point a non-boosted antenna in a different direction and run autotune again.
5. If you are still having trouble getting a signal and are within 10kms of the TV transmission tower, you may be suffering from signal overload. If this occurs, please switch off the power to the signal booster and run autotune again. If this fails to obtain channels, see response 6.
6. You may wish to exchange the antenna at the retailer where you purchased the device for an alternative antenna or call a qualified antenna specialist for the installation of an outdoor solution.
Will a indoor antenna work in my area?
Search the www.myswitch.digitalready.gov.au website with your home address to determine the nearest tower, whether there are any obstructions between your address and the tower – like hills or large buildings close by. We recommend the following antennas for the below situations:
0 – 10km from the tower – SGA05331
10 – 20km from the tower with no obstructions – SGA05328 or SGA05329
10 – 20km from the tower with obstructions – SGA05328
20 – 40km from the tower with no obstructions – SGA05317
20 – 30km from the tower with obstructions – SGA05317
30km+ from the tower with obstructions – outdoor antenna solution
40km+ from the tower with no obstructions – outdoor antenna solution
For the antenna to work, you must autotune your TV after every adjustment.