FAQs

WIRELESS HEADPHONES

There is no sound coming out of the headphones

Check that the batteries are installed correctly and that the batteries are fully charge, charging is available through the transmitter base.

Check that the Audio input cable is connected to an audio output on your TV, this can be one of two connections one is the headphone jack and the second is the left and right audio output which is generally located on the back of the TV.

Check the audio settings on your TV, making sure that the volume isn't muted or turned down very low. In some cases the TV can have an independent headphone volume control (please refer to your TV user guide). Also check the headphone volume control.

Ensure that the power cable is connected and turned on at the wall and if applicable that the power is turned on at the transmitter base also.

Check that the transmitter base and the headphones are on the same channel.

There is no power to the transmitter base

Ensure that the power cable is connected and turned on at the wall and if applicable that the power is turned on at the transmitter base also.

Check the audio settings on your TV, making sure that the volume isn't muted or turned down very low. In some cases the TV can have an independent headphone volume control (please refer to your TV user guide). Also check the headphone volume control.

Check that the Audio input cable is connected to an audio output on your TV, this can be one of two connections one is the headphone jack and the second is the left and right audio output which is generally located on the back of the TV.

There is no sound coming out of the TV when I connect the Transmitter to the TV

You may need to purchase an adaptor that will convert the Headphone jack to a left and right RCA audio connection and then connect it to an audio output on the back of the TV, the cause of the sound cutting out is the way the TV is designed when connecting to the headphone jack.

CORDED HEADPHONES

There is sound only coming from one earpiece

Check that the Jack is fully inserted into the headphone socket of the device you are connecting the headphones.

The unit may be faulty, in this case contact the original place of purchase to exchange the product if within product warranty, alternatively you can contact Crest on 1800 812 261 to have the product tested and exchanged if necessary.

BRACKETS

The bolts provided don't fit into the back of my TV (the bolts are too long/the thread size is wrong)

Visit your local bolt/hardware Centre and they will be able to help you out with getting bolts that fit.

The bracket I bought doesn't fit the mounting pattern on the back of my TV

The bracket is too small for your TV, you will need to return the bracket to the place of purchase and get a suitable bracket. You can contact Crest on 1800 812 261 to confirm the model you require for your specific TV.

If you have bought the CBFP007FM and the mounting pattern fits vertically but not horizontally you may need to purchase the CBFP007A which will convert the bracket to a maximum mounting pattern of 200mm height x 400mm width.

EARTH SMART POWER BOARD RANGE

What is Standby power?

Standby power is the energy consumed by an appliance while it is not performing its primary function. It now accounts for around 10% of the energy consumed in Australian homes, costs consumers over $950M per annum and generates more than 6.5M tons of carbon dioxide emissions in 2005.

Does everything plugged into the Earth Smart Power Board save energy?

Only devices that have been plugged into the Peripheral sockets and would normally be left on or draw an idle "standby" current even after they have been turned off.

How does the Earth Smart Power Board save energy?

It saves energy by electronically disconnecting all of the devices that are plugged into the "Peripheral outlets" when the device plugged into the "Master outlet" is turned off. This stops the products from drawing any current without the need to turn them off or unplug them.

Why do I not see a difference in my power bill?

A normal electricity bill can vary each month due to total usage patterns so this needs to be taken into consideration. The average savings an Earth Smart Power Board can produce is up to $5-$20 per quarter and may easily get hidden in the above month to month variations.

PERIPHERALS AND COMPONENTS

Is it good to shut off my computer peripherals or AV components?

Yes, when any electrical device is left on 24/7, the heat inside is constantly building up without any chance to cool down. This heat eventually weakens the electronic components and causes failure of that device. Devices today are designed to be turned off and/or go into a low power sleep mode without shortening its lifespan.

Does it work with the sleep mode of my computer?

If your computer has a true energy saving sleep mode, then it will turn off the peripheral outlets when your computer goes to sleep. If your computer only shuts off the video and/or the hard drive when it goes to sleep it will not work. In this case you will need to adjust your power option icon on your control panel to either system standby or hibernate.

What is sleep mode and how do I use it?

Most computers and AV equipment have a sleep mode but not all of them actually save very much energy. When your computer goes into this mode, it remains ready to use with a touch of your keyboard or movement of your mouse but uses less energy than if it was fully on, as it shuts down the monitor and hard disks. Under control panels, or preferences of most operating systems is a "power options" icon that allows you to change the setting of your sleep mode. To enable deep sleep on your computer open the "power options" icon in the control panel and change this setting to enable "deep sleep" mode.

When my computer wakes from sleep mode, my Earth Smart Power Board does not work correctly. Why?

Not all hardware drives reset the device when your computer wakes up. Try the following solutions in order: 1. Look for and install an updated driver. 2. Re-start your computer. 3. Change the setting in your "power options" control panel to disable sleep mode or to turn it to system standby or hibernate instead of going to sleep.

When I turn on my computer, it says that power was turned off to my printer?

See the above note "When my computer wakes from sleep mode, my Earth Smart power board does not work correctly. Why?"

The picture on my TV sometimes cuts out and shows "no signal".

There may be a loose connection with your HDMI cable, if you have another HDMI cable that you know works swap it over, if this fixes the issue it is most likely you have a faulty cable.

When I connect my laptop to my TV there is no sound.

You may need to check your sound settings and make sure it is set to HDMI audio, if you have any issues please refer to the manufacturer.

You may be using a DVI to HDMI adaptor, the reason you aren't getting sound is because DVI doesn't deliver sound, you need to also hook up the headphones/digital/optical sound out of your laptop to your TV.